Refund policy

Return & Refund Policy

Returns

You may return any unused goods in their original packaging within 28 days of receiving your order. Items must be unused, unworn, with all original tags attached, and in a condition suitable for resale.

It is your responsibility to package items securely so they arrive back with us safely.

Please note:

You are required to cover the cost of return carriage.
The original shipping amount paid at checkout is non‑refundable.
We strongly advise obtaining proof of postage when returning your parcel.

All returns must be approved before sending anything back. To request a return, email: thehaveliroom@outlook.com

Approved returns should be sent to:

The Haveli Room Mail Boxes Etc. Unit 1, Cleveland Street Wolverhampton WV1 3HS United Kingdom

Return costs are the customer’s responsibility unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery so we can assess the issue and arrange a replacement or refund where appropriate.

When reporting an issue, please include:

Your order number
A description of the problem
Photos of the item and packaging (if possible)

This 48‑hour window applies only to delivery‑related damage and does not affect your statutory rights. If an item is faulty or misdescribed, you are entitled to a refund or replacement under UK consumer law.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at thehaveliroom@outlook.com.

If your order has not yet been dispatched, we can cancel it and issue a refund immediately.
If your order has already been dispatched, you will need to wait for it to arrive and then return it to us. Once received and inspected, we will process your refund.

Please note: If an order is cancelled after dispatch, you are responsible for any costs associated with returning the goods. Outbound shipping charges are non‑refundable.

Refunds

Once your return has been received and inspected, we will notify you of approval. Approved refunds are processed within 10 business days. Your bank or card provider may take additional time to complete the refund.