Shipping policy

Shipping Policy

1. Order Processing Times

All orders are processed within 5–8 business days. Once your order has been dispatched, you will receive an email confirmation with your delivery details.

If we experience any delays, we will email you to keep you informed.

2. Shipping Rates & Delivery Estimates

We currently ship within the United Kingdom.

After dispatch, estimated delivery time is 5–8 business days. Including processing, orders may take up to 10–16 business days to arrive.

Shipping costs are calculated at checkout based on your selected delivery method.

Shipping charges are refunded where required by applicable consumer law. Additional or premium delivery charges may not be refundable.

3. Delivery Address Requirements

Please ensure your delivery address is complete and accurate. We cannot be held responsible for delays or lost parcels caused by incorrect address details.

If you need to amend your address, contact us immediately at thehaveliroom@outlook.com. Address changes cannot be guaranteed once an order has been dispatched.

4. Delivery Issues & Delays

If your parcel is delayed, lost, or marked as delivered but not received, please contact us at thehaveliroom@outlook.com. We will assist you in opening an investigation with the courier.

Courier investigations may take up to 10 business days, depending on the carrier.

Refunds cannot be issued until the courier confirms the parcel’s status.

5. Damaged Parcels

If your parcel arrives damaged, you must notify us within 48 hours of delivery with photos of the packaging and item. This ensures we can raise the issue with the courier and aligns with our Returns & Refunds Policy.

Contact: thehaveliroom@outlook.com